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A survey shows that only 8% of consumers lodged complaints with financial institutions between 2021 and 2023. Does this figure reflect genuine satisfaction or signal barriers in the complaint process? Celebrating a quarter-century of innovation, Moonstone Information Refinery has transformed from a niche newsletter int
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News
Behind the rewards, a much bigger Vitality business
1+ week, 3+ hour ago (1387+ words) The Vitality most customers know is the one that rewards them for going to the gym, walking more, driving safely, or making other healthy choices. There are discounts, benefits, and incentives along the way. But that is only the part…...
Retirement advice: The right help at the wrong time
2+ week, 4+ hour ago (1272+ words) South Africa’s retirement advice gap is no longer only about whether fund members can access help. It is increasingly about whether that help comes early enough, is tailored to members’ circumstances, and reaches them when key financial decisions are made....
It may be claim number 49. It’s their worst day. – Moonstone Information Refinery
3+ week, 3+ hour ago (1399+ words) By the time a claim reaches a claims professional, it may be the 49th case they have dealt with that day. To the person making the claim, it may be one of the worst days of their life. The process may…...
When AI becomes the risk, who will insure it?
3+ week, 3+ hour ago (1267+ words) When insurers first started covering motor vehicles, they had a fairly obvious problem: nobody knew what the risk looked like. In 1904, one of the early motor policies written through Lloyd’s of London reportedly borrowed from marine insurance, describing the car…...